Shipping policy

Shipping Policy

Last Updated: 21 January 2026

Thank you for shopping with Vanity Lume. Please review our Shipping Policy below to understand how your order will be processed and delivered.

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Please note:

  • Orders are not shipped or delivered on weekends or public holidays.
  • During peak periods, processing times may be slightly longer.

Shipping Times

Shipping times vary depending on your location and supplier availability.

Estimated delivery times:

  • Australian orders: 5–12 business days
  • International orders: 10–25 business days

These timeframes are estimates only and may vary due to factors outside our control.

Shipping Costs

Australia: Free Standard Shipping on all orders
International: $15 AUD flat rate shipping

Shipping costs are calculated at checkout and displayed before you complete your purchase.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow 1–5 days for tracking updates to appear after your order has been dispatched.

Customs, Duties & Taxes

For international orders, customs fees, import taxes, and duties (if applicable) are the responsibility of the customer.

We are not responsible for delays caused by customs clearance processes.

Delays & Delivery Issues

Delivery times may be affected by:

  • Customs processing
  • Carrier delays
  • Weather conditions
  • High demand periods

We are not responsible for delays once the order has been handed over to the shipping carrier.

Incorrect Address

Please ensure all shipping details are entered correctly at checkout.

We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned due to an incorrect address, reshipping costs may apply.

Lost or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at info@vanitylume.com.

We will investigate the issue and, if the order is confirmed as lost, offer a replacement or refund in line with our Refund & Returns Policy.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Business Name: Vanity Lume
Email: info@vanitylume.com